The “Services” consist of online, offline and mobile offerings that help our customers track and optimize their marketing campaigns, including without limitation software that can track and record customer calls and that give our customers the ability to use online communication for measuring marketing campaigns, improving customer service, and improving sales performance.

LeadSnap serves as a relay with spam filters between the people requesting a service and those that provide. In addition the data is used to analyze the performance of the site. Through this process we collect data on three groups: (1) The end user who is searching for a service, (2) The client who services the end user, and (3) The marketing company who created an account within LeadSnap to help manage the leads from various sites

Personal Information We Collect

You may voluntarily provide us with personal information when you register an account with us, contact us for customer support, or otherwise provide us with personal information. “Personal Information” means information that tells us specific details about you such as your name, phone number, email, and mailing address. “Personal Information” also includes any information understood to be personal information under the specific laws of different states and or countries. In the UK and EU, this kind of personal information is referred to as “personal data”. In the United States it is referred to as “personally identifiable information.” In California it is referred to as “personal information.”  The types of personal information and data you provide us may include your name, email address, physical address, profile photo, geo-location, and phone number. You may also provide us with demographic information, such as gender, age, or birthdate.

LeadSnap collects data and personally identifiable information through the use of our application, website, and other digital properties. You may also provide or give us access to personal information about other people, such as when you provide us permission to collect your mobile device’s contacts. This personal information may include your contacts’ names, phone numbers, physical addresses, email addresses, contact pictures, and social media handles. We may also collect demographic data about your contacts, such as age, gender, and birthdate. We may also collect the date, time, and location (either automatically or entered by you) when you create a particular contact on your device.

In addition to this personal information, we may also collect technical information during your use of our mobile application and website. This technical information may include device type, device identifier, IP address, date and time you accessed our mobile application or website, and webpages visited or content you accessed on your browser or device. We may use cookies or similar technology to collect this technical information.

We may also receive information about you from third parties and combine that information with information that we collect from your use of our mobile application or website. Personal information is stored on Amazon Web Services hosting and servers.

How We Use the Information We Collect

We may use both the personal and technical information (collectively “Information”) we collect for a variety of purposes, including:

To provide our Services to you which include facilitating caller inquiries. Information collected from calls includes but is not limited to phone number, name available from caller ID if applicable, and call recordings.
To provide you with customer support, including to understand user’s location, to ensure user’s account information matches caller’s information, and to collect and analyze frequency and reasons for user’s call/request.
To maintain, improve, and personalize your experience of our Sites.
To monitor our Sites for compliance with our Terms of Use;
To provide you with marketing materials about new products and services that you may be interested in from us, our affiliates, and other third parties;
For our analytics, research, recordkeeping, and reporting purposes; and
As otherwise disclosed at the time of collection.

How We Share the Information We Collect

We may share Information with various third-party companies for a variety of purposes, including:

With our affiliated companies for their business and marketing use;
With service providers or agents that perform activities on our behalf, such as email and marketing fulfillment;
With third parties that may market their and others’ products or services directly to you;
As part of a corporate sale, merger or acquisition, or other transfer of all or part of our assets including as part of a bankruptcy proceeding;
Pursuant to a subpoena, court order, or other legal process or as otherwise required by law, or to protect our rights, or the rights of third parties; or
With your consent or as otherwise disclosed at the time of data collection or sharing.

Your Choices About Data Sharing

Online Behavioral Advertising: We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated websites and mobile applications.  Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your visits to our website, mobile applications, and other non-affiliated websites or mobile applications over time.  Advertising Providers may also use this information to associate different browsers and devices with you, and deliver more relevant ads across those browsers and devices. This practice is sometimes called online behavioral advertising.

You may visit www.aboutads.info/choices to learn more about this type of advertising, and to opt-out of this form of advertising on your web browser on this device by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program.  Additionally, if you wish to opt-out of interest based advertising in mobile applications on this device, you can download the DAA’s AppChoices app from your device’s application store, or visit www.youradchoices.com/appchoices. We are not responsible for effectiveness of or compliance with any third-parties’ opt-out options.

Note that electing to opt-out will not stop advertising from appearing in your browser or applications, but may make the ads you see less relevant to your interests, and the companies you select may still collect information for other purposes, such as research, analytics, and internal operations. In addition, note that if you use a different browser or erase cookies from your browser, or use a different mobile device, you may need to renew your opt-out choice.

Opting out of these organizations only means that those members no longer will be allowed under their own rules to deliver targeted content and/or ads to you, which will affect this and other sites, but does not mean you will no longer receive any targeted content and/or ads. Also, if your browsers are configured to reject cookies when you visit their opt-out pages, or you subsequently erase your cookies, use a different device or change web browsers, your opt-outs may not, or may no longer, be effective. Additional information is available on each organization’s website accessible by the above links.

Precise Location Information: To disable the collection of precise location information from your mobile device through our mobile apps, you can access your mobile device settings and choose to limit that collection.

California Residents:

If you are a resident of the State of California, you have the right to be informed about LeadSnap’s practices regarding the collection, use, disclosure, and sale of your personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), you have the right to request disclosure and deletion of your personal information, the right not to be discriminated against for exercising your California privacy rights, and the right to opt-out of the sale of your personal information. LeadSnap does not sell the Personal Information of California consumers, and we do not discriminate in response to privacy rights requests.

If you are a California resident, and you do not want us to share your personal information with third parties for their direct marketing purposes, or if you would like to request disclosure of information about you that we have collected, please contact us at the following address: [email protected].

Opting-In to Marketing for International-US Customers

If you’re customer outside the US, you may need to provide us with your express consent to being contacted by us, or receiving such information from us when you register to use the Services by selecting to opt in. This consent may be necessary in order to receive information regarding updates to the Services and for us to send you information regarding LeadSnap, such as promotions, contests and events.

Again, your email will not be distributed or shared with third parties and you can revoke your consent at any time to stop receiving any communication by emailing [email protected] or using the “unsubscribe” option provided in our marketing messages.

If, at any time after registering for information or ordering the Service, you change your mind about receiving information from us send us a request specifying your new choice. Simply send your request to [email protected].

Mobile App

When using the mobile app that was downloaded from the iTunes store and run on iOS14.5 or later has an App Tracking Transparency feature which allows you to turn off app tracking under your privacy settings.

Privacy Rights for Data and Personal Information Collected from EU Residents

This section applies if you are an EU data subject (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway and, where applicable, Switzerland). The term “Personal Information” as used in this Privacy Notice means “personal data” as defined under Regulation (EU) 2016/679 (General Data Protection Regulation, or “GDPR”).

Under GDPR, LeadSnap is both a “Controller” and a “Processor.” LeadSnap is the Controller of Personal Information you provide to us about yourself as a customer or when requesting information about our products and services. For data you provide to LeadSnap or request that we collect as part of using our Services, including but not limited to the Personal Information we collect on behalf of our customers, we are a Processor for our customers, who are the Controllers that determine the purposes and means of the processing of your Personal Information by LeadSnap.

LeadSnap is based in the USA. Personal information and data processed by LeadSnap is transferred to our servers in the USA. When transferred, we take all reasonable steps to protect your Personal Information, including encryption during data transit and storage. For more information, see “International Data Transfers and our Privacy Shield Compliance” below.

How Your Personal Information is Used

Your data may be used in a variety of ways. As a Controller, we collect and use your Personal Information to respond to enquiries or provide the products and services you seek to obtain from LeadSnap. As a Processor, we do not transfer Personal Information to third parties except we may in the future sell to the companies in which case we will update to include them on our list of sub-processors, and then only in order to provide the services requested by our customer.